:root{
  --bg:#f5f6f8;--panel:#ffffff;--panel2:#f9fafb;--line:#e5e7eb;--line2:#eef0f3;
  --text:#111827;--muted:#6b7280;--accent:#16a34a;--accent-d:#15803d;--accent-soft:#ecfdf3;
  --bad:#dc2626;--bad-soft:#fef2f2;--warn:#b45309;--warn-soft:#fffbeb;--info:#2563eb;--info-soft:#eff6ff;--tg:#229ed9;
  --shadow:0 1px 2px rgba(16,24,40,.05)
}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--text);font:14.5px/1.45 system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;display:flex;min-height:100vh}
a{color:var(--accent-d)}
.side{width:236px;flex:none;background:var(--panel);border-right:1px solid var(--line);padding:20px 12px;display:flex;flex-direction:column;position:sticky;top:0;height:100vh;overflow-y:auto}
.brand{font-weight:700;font-size:18px;display:flex;align-items:center;gap:10px;margin:0 8px 24px}
.logo{background:var(--accent);color:#fff;border-radius:8px;width:30px;height:30px;display:grid;place-items:center;font-size:12px;font-weight:800}
.side-label{font-size:11px;letter-spacing:.14em;color:var(--muted);text-transform:uppercase;margin:14px 10px 6px}
.side nav a{display:flex;gap:11px;align-items:center;padding:9px 10px;border-radius:9px;color:#374151;text-decoration:none;margin-bottom:1px;font-weight:500}
.side nav a svg{width:18px;height:18px;fill:none;stroke:currentColor;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round;flex:none}
.side nav a:hover{background:var(--panel2)}
.side nav a.on{background:var(--accent-soft);color:var(--accent-d)}
.side nav .badge{margin-left:auto}
.me{margin-top:auto;border-top:1px solid var(--line);padding:14px 8px 0;display:flex;align-items:center;gap:10px}
.avatar{width:32px;height:32px;border-radius:50%;background:var(--accent-soft);color:var(--accent-d);display:grid;place-items:center;font-weight:700;font-size:13px;flex:none}
.me .who{min-width:0;flex:1}.me .who b{display:block;font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.me .who span{font-size:12px;color:var(--muted)}
.main{flex:1;padding:26px 32px;min-width:0}
.eyebrow{color:var(--accent-d);font-size:11.5px;letter-spacing:.16em;text-transform:uppercase;font-weight:700}
h1{font-size:28px;margin:4px 0 4px;letter-spacing:-.02em}
h2{font-size:16px;margin:26px 0 10px}
h3{font-size:14px;margin:18px 0 0}
.sub{color:var(--muted);margin:0 0 18px}
.flash{background:var(--accent-soft);border:1px solid #bbf7d0;color:#166534;padding:11px 15px;border-radius:10px;margin-bottom:18px}
.pills{display:flex;flex-wrap:wrap;gap:6px;align-items:center;margin-bottom:18px;color:var(--muted)}
.pill{border:1px solid var(--line);background:var(--panel);color:#374151;padding:6px 13px;border-radius:999px;text-decoration:none;font:inherit;font-size:13.5px;cursor:pointer}
.pill:hover{border-color:#d1d5db}
.pill.on{border-color:var(--accent);color:var(--accent-d);background:var(--accent-soft);font-weight:600}
input,select,textarea{background:#fff;border:1px solid #d1d5db;color:var(--text);border-radius:9px;padding:8px 10px;font:inherit;width:100%}
input:focus,select:focus,textarea:focus{outline:2px solid #bbf7d0;border-color:var(--accent)}
.pills input{width:auto}
textarea{min-height:90px;resize:vertical}
label{display:block;font-size:12.5px;color:var(--muted);margin:10px 0 4px;font-weight:500}
label.check{display:flex;gap:8px;align-items:center;color:var(--text);font-size:14px}
label.check input{width:auto}
.btn{background:var(--accent);color:#fff;border:0;border-radius:9px;padding:9px 15px;font-weight:600;cursor:pointer;text-decoration:none;display:inline-flex;align-items:center;gap:6px;font-size:14px;font-family:inherit}
.btn:hover{background:var(--accent-d)}
.btn.ghost{background:#fff;border:1px solid #d1d5db;color:#374151}
.btn.ghost:hover{background:var(--panel2)}
.btn.danger{background:#fff;border:1px solid #fecaca;color:var(--bad)}
.btn.sm{padding:5px 10px;font-size:13px}
.btn:disabled{opacity:.5;cursor:default}
.cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px;margin-bottom:8px}
.card{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:15px;box-shadow:var(--shadow)}
.card .k{color:var(--muted);font-size:11.5px;text-transform:uppercase;letter-spacing:.07em;font-weight:600}
.card .v{font-size:24px;font-weight:700;margin-top:6px}
.card .s{color:var(--muted);font-size:12px;margin-top:2px}
.funnel{display:flex;gap:6px;align-items:stretch;margin:6px 0 4px;flex-wrap:wrap}
.funnel .st{flex:1;min-width:120px;background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:12px 14px;box-shadow:var(--shadow)}
.funnel .st .k{color:var(--muted);font-size:11.5px;letter-spacing:.07em;font-weight:600;text-transform:uppercase}
.funnel .st .v{font-size:24px;font-weight:700}
.funnel .ar{align-self:center;color:var(--muted);font-size:12px;text-align:center;min-width:56px}
.funnel .ar b{display:block;color:var(--accent-d);font-size:14px}
.panel{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:18px;margin-bottom:16px;box-shadow:var(--shadow)}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:0 16px}
.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:0 16px}
.tbl{width:100%;border-collapse:collapse;font-size:13.5px}
.tbl-wrap{overflow-x:auto;background:var(--panel);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow)}
.tbl th{text-align:left;color:var(--muted);font-size:11px;letter-spacing:.08em;text-transform:uppercase;padding:11px 14px;border-bottom:1px solid var(--line);white-space:nowrap;background:var(--panel2);font-weight:600}
.tbl td{padding:10px 14px;border-bottom:1px solid var(--line2);vertical-align:top}
.tbl tr:last-child td{border-bottom:0}
.tbl tr:hover td{background:#fcfcfd}
.tbl code,.tbl .tag{white-space:nowrap;word-break:normal}
.empty{color:var(--muted);text-align:center;padding:36px}
.tag{display:inline-flex;align-items:center;gap:4px;padding:2px 8px;border-radius:999px;font-size:12px;background:var(--accent-soft);color:#166534;font-weight:500}
.tag.off{background:var(--bad-soft);color:#991b1b}.tag.warn{background:var(--warn-soft);color:var(--warn)}.tag.info{background:var(--info-soft);color:#1d4ed8}.tag.gray{background:#f3f4f6;color:#4b5563}
.tag.tg{background:#e0f2fe;color:#0369a1}.tag.wa{background:var(--accent-soft);color:#166534}
.badge{background:var(--bad);color:#fff;border-radius:999px;font-size:11px;font-weight:700;padding:1px 7px;min-width:20px;text-align:center}
.badge.gray{background:#e5e7eb;color:#374151}
code,.mono{font-family:ui-monospace,Menlo,monospace;font-size:12px;background:#f3f4f6;border:1px solid var(--line);padding:1px 6px;border-radius:6px;word-break:break-all;color:#374151}
.copy{display:flex;gap:8px;align-items:center;margin:6px 0}
.copy input{font-family:ui-monospace,Menlo,monospace;font-size:12px;background:var(--panel2)}
.row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.hint{color:var(--muted);font-size:13px}
details summary{cursor:pointer;color:var(--accent-d);margin:6px 0;font-weight:500}
.ok{color:var(--accent-d)}.bad{color:var(--bad)}.warn{color:var(--warn)}
.bar{height:8px;border-radius:99px;background:#eef0f3;overflow:hidden}.bar i{display:block;height:100%;background:var(--accent)}

/* ---------- caixa de entrada ---------- */
body.inbox .main{padding:0;display:flex;height:100vh;overflow:hidden}
.ib-list{width:340px;flex:none;border-right:1px solid var(--line);background:var(--panel);display:flex;flex-direction:column;min-height:0}
.ib-filters{padding:14px;border-bottom:1px solid var(--line);display:grid;gap:8px}
.ib-tabs{display:flex;gap:4px;flex-wrap:wrap}
.ib-tabs button{border:1px solid var(--line);background:#fff;border-radius:999px;padding:5px 10px;font:inherit;font-size:12.5px;cursor:pointer;color:#374151;display:flex;gap:6px;align-items:center}
.ib-tabs button.on{background:var(--accent-soft);border-color:var(--accent);color:var(--accent-d);font-weight:600}
.ib-items{overflow-y:auto;flex:1}
.ib-item{display:flex;gap:10px;padding:12px 14px;border-bottom:1px solid var(--line2);cursor:pointer;position:relative}
.ib-item:hover{background:var(--panel2)}
.ib-item.on{background:var(--accent-soft)}
.ib-item .nm{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ib-item .pv{color:var(--muted);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.ib-item .meta{font-size:11.5px;color:var(--muted);display:flex;gap:6px;align-items:center;margin-top:3px;flex-wrap:wrap}
.ib-item .tm{font-size:11.5px;color:var(--muted);white-space:nowrap}
.ib-item .body{flex:1;min-width:0}
.ib-item .wait{color:var(--bad);font-weight:600}
.ib-chat{flex:1;display:flex;flex-direction:column;min-width:0;background:#f3f4f6}
.ib-head{background:var(--panel);border-bottom:1px solid var(--line);padding:12px 18px;display:flex;align-items:center;gap:12px;flex-wrap:wrap}
.ib-head .t{flex:1;min-width:180px}
.ib-head .t b{font-size:15px}
.ib-msgs{flex:1;overflow-y:auto;padding:18px 22px;display:flex;flex-direction:column;gap:6px}
.msg{max-width:min(560px,78%);padding:8px 12px;border-radius:12px;background:#fff;box-shadow:var(--shadow);white-space:pre-wrap;word-wrap:break-word;font-size:14px}
.msg.out{align-self:flex-end;background:#dcfce7}
.msg.auto{background:#e0f2fe}
.msg.system{align-self:center;background:#fef9c3;font-size:12.5px;max-width:90%}
.msg .mt{font-size:11px;color:var(--muted);margin-top:4px;text-align:right}
.msg.failed{background:var(--bad-soft);border:1px solid #fecaca}
.msg img{max-width:260px;border-radius:8px;display:block}
.msg audio,.msg video{max-width:280px;display:block}
.day{align-self:center;font-size:12px;color:var(--muted);background:#e5e7eb;border-radius:99px;padding:2px 10px;margin:8px 0}
.ib-compose{background:var(--panel);border-top:1px solid var(--line);padding:12px 16px;display:flex;gap:10px;align-items:flex-end}
.ib-compose textarea{min-height:44px;max-height:180px;flex:1}
.ib-side{width:320px;flex:none;border-left:1px solid var(--line);background:var(--panel);overflow-y:auto;padding:16px}
.ib-side h4{margin:16px 0 6px;font-size:12px;letter-spacing:.08em;text-transform:uppercase;color:var(--muted)}
.ib-side h4:first-child{margin-top:0}
.tl{list-style:none;margin:0;padding:0;font-size:13px}
.tl li{display:flex;justify-content:space-between;gap:8px;padding:5px 0;border-bottom:1px dashed var(--line2)}
.tl li span:last-child{color:var(--muted);text-align:right}
.tl li.done span:first-child::before{content:"● ";color:var(--accent)}
.tl li.todo span:first-child::before{content:"○ ";color:#9ca3af}
.chips{display:flex;gap:6px;flex-wrap:wrap}
.chip{border-radius:999px;padding:2px 9px;font-size:12px;color:#fff;display:inline-flex;gap:5px;align-items:center}
.chip button{background:none;border:0;color:#fff;cursor:pointer;padding:0;font-size:13px;line-height:1}
.ib-empty{flex:1;display:grid;place-items:center;color:var(--muted)}
@media (max-width:1100px){.ib-side{display:none}}
@media (max-width:860px){body{flex-direction:column}.side{width:auto;height:auto;position:static;flex-direction:row;flex-wrap:wrap;gap:4px;padding:10px}.side-label,.brand,.me{display:none}.main{padding:18px 16px}.grid2,.grid3{grid-template-columns:1fr}h1{font-size:24px}
  body.inbox .main{height:auto;flex-direction:column;overflow:visible}.ib-list{width:auto;max-height:45vh}.ib-chat{min-height:70vh}}

/* ---------- chatbot (editor de fluxos) ---------- */
.fb-top{display:flex;align-items:center;gap:10px;flex-wrap:wrap;margin-bottom:14px}
.fb-name{width:auto;min-width:260px;font-weight:700;font-size:16px}
.fb-top form{margin:0}
.fb-wrap{display:grid;grid-template-columns:1fr 320px;gap:16px;align-items:start}
.fb-canvas{background:#fbfbfc radial-gradient(#d9dde3 1px,transparent 1px) 0 0/18px 18px;border:1px solid var(--line);border-radius:12px;padding:26px 16px;display:flex;flex-direction:column;align-items:center;min-height:70vh}
.fb-node{width:min(440px,100%);background:#fff;border:1.5px solid #c7d2fe;border-radius:12px;padding:12px 14px;box-shadow:0 2px 6px rgba(16,24,40,.06)}
.fb-node.trig{border-color:#86efac;background:#f0fdf4}
.fb-node.wait{border-color:#fde68a;background:#fffbeb}
.fb-node textarea{margin-top:6px;min-height:90px;font-size:13.5px}
.fb-h{display:flex;align-items:center;gap:8px;font-size:11.5px;font-weight:700;letter-spacing:.08em;color:#4b5563;margin-bottom:6px}
.fb-tools{margin-left:auto;display:flex;gap:2px}
.fb-tools button{border:1px solid var(--line);background:#fff;border-radius:6px;width:26px;height:24px;cursor:pointer;color:#4b5563}
.fb-tools button:hover{background:var(--panel2)}
.fb-add{display:flex;flex-direction:column;align-items:center;gap:4px;padding:4px 0;position:relative}
.fb-add .fb-line{width:2px;height:14px;background:#c7d2fe}
.fb-add .btn{opacity:.55;padding:3px 9px;font-size:12px}
.fb-add:hover .btn{opacity:1}
.fb-add{flex-direction:row;flex-wrap:wrap;justify-content:center}
.fb-add .fb-line{flex-basis:100%;width:2px;max-width:2px}
.fb-end{background:#fff;border:1.5px solid #d1d5db;border-radius:999px;padding:6px 18px;font-weight:600;color:#4b5563}
.fb-img{display:flex;align-items:flex-end;gap:8px;margin:4px 0}
.fb-img img{max-width:180px;max-height:140px;border-radius:8px;border:1px solid var(--line)}
.fb-side{position:sticky;top:16px}
.fb-phone{background:#efeae2;border-radius:12px;padding:12px;display:flex;flex-direction:column;gap:6px;max-height:440px;overflow-y:auto;margin-top:8px}
.fb-bub{background:#fff;border-radius:10px;padding:7px 10px;font-size:13px;white-space:pre-wrap;word-wrap:break-word;max-width:92%;box-shadow:var(--shadow)}
.fb-bub img{max-width:100%;border-radius:6px;display:block;margin-bottom:4px}
.fb-pwait{align-self:center;font-size:11.5px;color:#6b7280;background:#ffffffaa;border-radius:99px;padding:1px 8px}
@media (max-width:1100px){.fb-wrap{grid-template-columns:1fr}.fb-side{position:static}}